Last Updated: 11/04/2024At Pacific Intelligence Works, Inc. (doing business as "Unusual"), we are committed to protecting your privacy. Unusual believes the responsible use of Personal Data is critical to our business objectives and reputation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.The purpose of this Policy is to ensure all individuals and business entities whose Personal Data is collected by Unusual are well informed about how and why Unusual collects Personal Data and what rights are available to them, including the General Data Protection Regulation ("GDPR"), California Consumer Privacy Act ("CCPA") and any other applicable data protection legislation and regulations.By using our service, you agree to the collection and use of information in accordance with this policy.

1. Scope

IF YOU DO NOT AGREE WITH THE TERMS IN THIS PRIVACY POLICY, DO NOT USE THE SERVICES AND SITES OF UNUSUAL. CONTINUED USE OF THE SERVICES AND SITES OF UNUSUAL CONSTITUTES YOUR FREELY GIVEN, SPECIFIC AND INFORMED CONSENT AND AGREEMENT TO YOUR PERSONAL DATA BEING PROCESSED PURSUANT TO THIS NOTICE.

2. Definitions

  • Personal Data and Personal Information: Any information about an individual who can be identified, directly or indirectly, such as a name, email address, identification number, location data, or online identifier.

  • Usage Data: Information collected automatically through the use of our service, such as IP addresses, browser types, page visit durations, and other diagnostic data.

  • Cookies: Small files stored on your device that track, save, and store information about your interactions and usage of the website.

  • Data Controller: Unusual, which determines the purposes and means of processing Personal Data.

  • Data Processors (Service Providers): Third parties including natural or legal persons, public authority, agency, or other body which is engaged by Unusual to process data on our behalf.

  • Data Subject & User: The identifiable natural person who can be identified, directly or indirectly.

  • "We", "our" and "us": In this Privacy Notice refers to Unusual, its affiliates and any sub-processor or contractor delivering the services and products herein on behalf of Unusual and its affiliates.

  • "You": Means the individual to whom any given Personal Data covered by this Privacy Policy relates.

3. Types of Data Collected

  • Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information, including but not limited to your email address, name, phone number, and usage data.

  • Usage Data: This may include information such as your computer's IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

  • Tracking Cookies Data: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

  • Personal Data from Other Sources: Personal Data may be collected either electronically or physically, including but not limited to emails, cold calls, social media networking sites, subscriptions to databases, and information provided to Unusual representatives.

4. Use of Data

Unusual uses the collected data for various purposes, including but not limited to:

  • Providing and maintaining our service

  • Marketing

  • Notifying you about changes to our service

  • Allowing you to participate in interactive features of our service when you choose to do so

  • Providing customer support

  • Gathering analysis or valuable information to improve our service

  • Monitoring the usage of our service

  • Detecting, preventing, and addressing technical issues

  • Protecting against fraud and ensuring the security of the service

  • Compliance with legal obligations

5. Legal Basis for Processing Personal Data

Unusual may process your Personal Data based on:

  • Consent: You have given your consent for processing Personal Data for one or more specific purposes.

  • Performance of a Contract: Processing is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

  • Legal Obligations: Processing is necessary for compliance with a legal obligation to which Unusual is subject.

  • Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Unusual or a third party, except where such interests are overridden by your fundamental rights and freedoms.

6. Retention of Data

Unusual will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Unusual will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

8. Sharing of Personal Data

Personal Data is shared in accordance with the procedures stated as follows:

  • With your consent: We use affiliated and unaffiliated service providers all over the world that help us deliver our services and run our business subject to agreements with data protection obligations in line with this privacy policy.

  • We will disclose data as required by law: Including to meet national security requirements or to protect you, other users, us or third parties from harm, including fraud, data security breaches or where someone's physical safety seems at risk; and

  • In a re-organization or sale of some or all of our company or assets: Your data may be transferred, subject to the acquirer accepting the commitments made in this privacy policy and in compliance with applicable law. When Unusual does share your Personal Information with other entities that act as our service providers and/or sub-processors, Unusual will:

• transfer such data only for limited and specified purposes.

• Ascertain, through written agreement, that the sub-processor is obligated to provide at least the same level of privacy protection as is required by this privacy policy.

• take reasonable and appropriate steps to ensure that the sub-processor effectively processes the Personal Data transferred in a manner consistent with our obligations under this Policy.

• require the sub-processor to notify Unusual if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by this Policy.

• upon notice, take reasonable and appropriate steps to stop and remediate unauthorized processing;

• provide a summary or a representative copy of the relevant privacy provisions of its contract with that sub-processor to authorized regulators upon request;

• remain liable to you if the sub-processor processes your personal data in a manner inconsistent with privacy principles of EU-U.S. Data Protection Framework.

9. Disclosure of Data

Unusual may disclose your Personal Data in good faith when such action is necessary to:

  • Comply with a legal obligation.

  • Protect and defend the rights or property of Unusual.

  • Prevent or investigate possible fraudulent activities

  • Protect the personal safety of users of the service or the public.

  • Protect against legal liability.

We may also disclose your information if we believe it is necessary or appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as evidence in litigation in which we are involved.

10. Limits to Your Privacy

Our Sites may contain links to external websites and areas where you can provide information to third parties. These are provided for your convenience only, and we do not have control over the content or privacy and security practices and policies of such third parties or third-party sites. Any Personal Data you provide in such areas and on such linked pages is provided directly to that third party and is subject to that third party's privacy policy. Please learn about the privacy and security practices and policies of external websites and third parties before providing them with Personal Data.

11. Choice Regarding Collection, Use & Distribution of Personal Information

You can choose to opt-out whenever your Personal Information is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. If you choose to opt-out, please contact us via email at founders@unusual.ai. In such an event, you will be only able to access public areas of the Sites and may be limited in the use of Unusual's Sites. In certain cases, limiting the use and disclosure of your Personal Data may impact functionality or prevent the use of Unusual products or services.

12. Unusual'S PRIVACY STATEMENT FOR CALIFORNIA RESIDENTS

NOTICE OF COLLECTION OF PERSONAL INFORMATION

This Unusual Privacy Notice ("Notice") sets forth Unusual and its affiliates disclosure obligations under California law, including California Consumer Privacy Act of 2018 ("CCPA"). We collect the following categories of Personal Data when you interact with us:

  • identifiers and contact information

  • professional or employment-related information

  • Internet or other electronic network activity information

  • geolocation data

We collect this Personal Data to operate and maintain our website, provide Unusual's services to you, evaluate employment applications and display advertising relevant to you. We do not "sell" (as defined under the CCPA) information associated with your activity on our website. CCPA Mandatory Disclosures We collected the following categories of Personal Data in the last 12 months:

  • identifiers and contact information

  • professional or employment-related information

  • Internet or other electronic network activity information

  • geolocation data

We collected Personal Data from the following types of sources:

  • website visitors (through direct submissions by visitors as well as automated means)

  • customers

  • job applicants and employees

  • social media networking sites, third-party databases

  • in-person events

We disclosed the following categories of Personal Data for a business purpose in the last 12 months:

  • identifiers

  • Internet or other electronic network activity information

  • geolocation data

We disclosed these categories of Personal Data to vendors who support the operation of our services and perform advertising services on our behalf. In addition, we disclosed information about job applicants and employees to our service providers and clients to support Unusual's human resources and business operations.

Consumer Rights under the CCPA Under the CCPA, Data Subjects may have the following consumer rights:

  • a. Abbreviated Right to Know (Collection): You have the right to request, at no charge, that we disclose to you the categories and specific pieces of Personal Information collected in the prior 12 months.

  • b. Expanded Right to Know (Collection and Disclosure): You have the right to request that we disclose certain information about how we have handled your Personal Information in the prior 12 months, including the:

• categories of Personal Information collected about you

• categories of sources from which we collected your Personal Information

• business and/or commercial purposes for collecting and disclosing your Personal Information

• categories of third parties to/with whom your Personal Information has been disclosed/shared, including for a business purpose

• the specific pieces of Personal Information collected about you

c. Access and Portability: You have the right to obtain a list of categories and a copy of the Personal Information, in a portable and (if technically feasible) readily usable format, collected on you covering the 12-month period preceding the request

d. Deletion: You have the right to request the deletion of your Personal Information we have collected from you. This right may be subject to certain conditions and limitations under the law

Right to be Free from Discrimination: Unusual will not discriminate against you for exercising your rights under the CCPA

Instructions for CCPA Requests Right to Know, Delete and Access: You can make a request to exercise your right to know, access or delete Personal Data by sending an email to founders@unusual.ai. We may ask you to provide additional information to verify your identity before we process your request

Instructions for Authorized Agents You may authorize an agent to make a CCPA request on your behalf. The agent must present your signed authorization allowing the agent to act on your behalf, or a power of attorney that meets the applicable requirements of the California Probate Code. In addition, we may contact you directly to confirm that you authorized the agent to submit the request. Additional Rights under California Law A business subject to California Business and Professions Code Section 22581 must allow California residents under age 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances

14. Security of Data The security of your data is important to us. Unusual uses appropriate security measures to protect against the loss, misuse, and alteration of your data under our control. These measures include physical, electronic, and administrative safeguards. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

15. Your Data Protection Rights Depending on your location, you may have the following rights regarding your Personal Data:

  • Access: You have the right to request copies of your Personal Data

  • Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete

  • Erasure: You have the right to request that we erase your Personal Data, under certain conditions

  • Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions

  • Objection to Processing: You have the right to object to our processing of your Personal Data, under certain conditions

  • Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

16. Children's Privacy Our service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you become aware that your child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to delete that information.

17. Changes to This Privacy Policy Unusual may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

18. Contact Us If you have any questions about this Privacy Policy, please contact us:

  • By email: founders@unusual.ai

  • By visiting this page on our website: www.unusual.ai/contact

  • By mail: 1265 Grove St., Apt 101, San Francisco, CA 94117

Refund Policy

Last Updated: 02/05/2025Thank you for choosing Unusual (referred to as "we," "us," or "our"). We want you to be satisfied with our services. If you have any questions about this Refund Policy, please contact us at founders@unusual.ai.

1. Eligibility for a Refund

If you decide to cancel your subscription within the first 30 days of your initial purchase, you will be eligible for a full refund of the subscription fees you paid.

  • 30-Day Period: The 30-day period begins on the date of your initial purchase.

  • Subscription Fees Only: Refunds apply only to subscription fees. Any other charges (such as setup fees, service add-ons, or transaction fees) may not be refundable, unless otherwise stated.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support at founders@unusual.ai

  2. Provide your account details and the reason for cancellation.

  3. We will process your refund request within 5 business days of receiving all necessary information.

3. Refund Process and Timeline

Once we approve your refund request, we will initiate the refund to your original payment method. Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account.

4. No Refunds After 30 Days

If you cancel your subscription more than 30 days after your initial purchase date, you will not be eligible for a refund. However, you will retain access to the service until the end of your current billing cycle, unless otherwise stated in our Terms of Use.

5. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of changes constitutes your acceptance of those changes.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please feel free to reach out to us at:

Pacific Intelligence Works, Inc. (dba Unusual)
1265 Grove St., Apt 101
San Francisco, CA 94117
United States
Email: founders@unusual.ai
Website: www.unusual.ai/contact